Return Policy

At William Penn, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your chosen product, you may request a return subject to the terms below.

Eligibility for Returns

• Return requests must be raised within 7 days of receiving the product.
• Products must be unused, in their original condition, and returned with all original packaging, tags, warranty cards, certificates, invoices, and accessories.
• Products showing signs of use, damage, alteration, or missing components will not be eligible for return.
• All returned products are subject to inspection and approval by William Penn before the return is accepted.

Non-Returnable Products

The following products are not eligible for return:

• Personalized or customized products, including engraved items.
• Montblanc products.
• Products damaged due to misuse, negligence, or improper handling.
• Products returned without original packaging, tags, certificates, warranty cards, or invoice.

Return Process

If you wish to return a product:

• Contact our Customer Care team within 7 days of receiving the product. Call @080 35073383or Whatsapp @6366907056
• Our team will guide you through the return process.
• Securely pack the product and ship it to the address provided by our Customer Care team.
• Return shipping charges shall be borne by the customer unless the return is due to a manufacturing defect or an incorrect product shipped by William Penn.
• Please ensure the shipment is sent through a reliable courier partner with tracking details.

Refund for Returned Products

• Once the returned product is received and successfully passes quality inspection, the return will be approved.
• Shipping charges, gift wrapping charges, and any other service charges are non-refundable.

Quality Check

All returned products undergo a quality inspection upon receipt. William Penn reserves the right to reject returns that do not meet the eligibility criteria mentioned above.