If you wish to cancel an order placed on www.williampenn.net, please contact our customer care service within 24 hours of receipt of the product and our customer care executives will help you cancel the order. No cancellation charges will be levied should you choose to cancel the order post order confirmation.
If you wish to cancel an order after receiving it, kindly contact our customer care service. Please note you will need to raise a cancellation request and ship the product back to us. Once we receive the product, we will conduct a quality check and process your cancellation request.
Attention: Personalized or customized products like engraved pens, lighters, card holders, personalized leather journals etc., are only eligible for cancellation, refund, or exchange if they have a manufacturing defect. Personalised products that have a manufacturing defect will be replaced for no charge and with personalisation. If the product has been personalised and it bears no manufacturing defect, the order will not be cancelled.
Terms and Conditions
Post receipt of the cancelled product from the customer, Refund/ Exchange of the product will be accepted by William Penn Pvt. Ltd. only post confirmation of our Quality Check team that the product is intact with all the tags/ cards/ invoice in place, as it was when delivered to the customer, and the product is unused and free of any damage.
Post acceptance of cancellation, if you had paid through credit /debit card we shall raise the request and that will take 12 – 15 working days to receive money back in your account. If you had ordered through Cheque/DD/Fund transfer, a cheque will be issued in your name and couriered, this might also take time our customer care executives will keep you posted on the timelines.
Important: It is the sender's responsibility to ensure we receive the products back. We therefore recommend you send the goods recorded delivery with a tracking number. If the parcel goes missing, we will be unable to exchange or refund your order.