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Cancellation

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Need to cancel?
Just give us a call within 24 hours—no charges, no hassle.

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Received the product?
Ship it back for inspection to process your cancellation.

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Personalized and Montblanc items cannot be cancelled or returned
(unless defective.)

If you wish to cancel an order placed on www.williampenn.net, please contact our customer care service within 24 hours of order placement and our customer care executives will help you cancel the order. No cancellation charges will be levied should you choose to cancel the order post order confirmation.
If you wish to cancel an order after receiving it, kindly contact our customer care service. Please note you will need to raise a cancellation request and ship the product back to us. Once we receive the product, we will conduct a quality check and process your cancellation request.

Attention:Personalized or customized products like engraved pens, lighters, card holders, personalized leather journals, etc., are not eligible for cancellation, Personalized products that have a manufacturing defect will be replaced at no charge and with personalization. If the product has been personalized and it bears no manufacturing defect, the order cannot be canceled.

Note:Orders for personalized or engraved products cannot be canceled once confirmed. Please ensure all details provided for personalization are accurate before placing your order.

Montblanc Productsare not eligible for cancellations or returns since the warranty card will be filled with the details.

image

Need to cancel?Just give us a call within 24 hours—no charges, no hassle.

image

Received the product?Ship it back for inspection to process your cancellation.

image

Personalized and Montblanc items cannot be cancelled or returned(unless defective.)

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