When is the offer period?
22nd February 2019 to 31st of March 2019.
Can this offer be availed on William Penn website?
No. Offer can be availed in William Penn stores only.
What products can be exchanged?
Customers can exchange their old Zippo Lighters with a new Zippo Lighter available in William Penn stores.Or
Pens belonging to Brands mentioned below can be exchanged with the pens available in William Penn stores
|6||Caran d ache||18||Omas|
|11||Fisher Space Pen||23||Noblia|
Mont Blanc and Noblia old pens will be accepted but Mont Blanc and Noblia new pens cannot be purchased under exchange offer.
No refills or other accessories can be availed in this exchange offer.
What is the discount offered on the purchase of new product against exchange?
20% discount will be offered if the Pen or Lighter is in good working condition
10% discount will be offered if the Pen or Lighter is not in working condition
Can we claim the old Pen or Lighter surrendered to William Penn in future?
No. William Penn will not preserve the product received from customers during the exchange offer period.
Can we buy a Pen as an exchange for Zippo Lighter or vice versa?
No. Pen will be exchanged with a Pen and Lighters will be exchanged with a lighter only.
Can we club 2 products in one transaction?
The exchange discount is applicable on a 1 to 1 basis. This means that the customer cannot take a 20% or 10% discount on multiple pens even if he is buying it in the same bill.
Can we redeem Loyalty Points in this offer?
Redemption of loyalty points will not be accepted against the above offer.
Other Terms and Conditions:
Decision of William Penn towards genuine/originality of Pen or Zippo Lighter and if it is in working condition is final and without any prejudice.
No credit note will be issued against the exchange of old Pen.
Customer needs to pay the invoice amount of new product purchased after discount through cash or credit card.
Warranty terms of the new product will remain same as per the terms of brand/manufacturer.
Any two promotion or offers cannot be clubbed together.