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FAQs

FAQs

General Queries

Who can shop at www.williampenn.net?
  • To shop at www.williampenn.net one should be above 18 years.
  • One should have a valid credit card or debit card (VISA OR MASTER) issued by a reputed bank.
How to shop at www.williampenn.net?

Click on the How to Order link at the bottom of this page for information on how to shop at www.williampenn.net

I live abroad but can I order for products?

Yes. You can place an order on www.williampenn.net from any country you reside in, provided you give us a delivery address in India to which the order will be shipped. Orders will be shipped only to an Indian address.

How do I unsubscribe from the William Penn mailing list?

Click on the unsubscribe option on the mailer you receive from us or write to info@williampenn.net to remove yourself form our mailing list.

Will I get a promo code from William Penn and if yes, how do I use it during my purchase?

Currently, we do not have the option of using a promo code on the website to purchase a product. When we do have this facility we will inform our customers accordingly.

Products Related Queries

General information for any pen
  • If you need to store a writing instrument for a long duration, it is recommended that you put it in its box or a pen pouch and then store it.
  • Do not leave a writing instrument in direct sunlight as its colour may fade over a long period of time.
  • Fountain pens need to be stored vertically with the nib facing upwards when not in use.
  • Ball point pens need to be stored with the tip facing downwards when not in use.
  • Ensure that you retain the warranty card of your writing instrument should you required any service for the same in future.
  • If you intend not to use your fountain pen for a long time, say more than a month, it is recommended that you clean the nib with water, remove the ink and then store it in its box or a pen pouch.
  • For optimal performance of your fountain pen, fill ink the traditional way.
  • Should you have any queries regarding the functioning of your fountain pen, you can contact any of the William Penn stores mentioned on this website.
What are the mechanics of a fountain pen?

The mechanics of a fountain pen may be broken down into three general categories:

  • The reservoir,
  • The feed system
  • The nib.
The Reservoir

The reservoir or ink storage mechanism of most modern fountain pens stores ink three ways. One way to fill a fountain pen is to simply plug in the appropriate cartridge. The advantage to using cartridges is convenience.

The other way to fill a fountain pen is to plug in a piston converter (The converter is a closed container with a threaded rod running down the center and a plunger at the end. With the plunger in the downward position, closest to the nib section of the pen, twisting a knob on the top of the converter siphons the ink into the container when the nib section is immersed in a bottle of ink). The advantage to filling the pen via converter is access to fresh bottled inks.

Finally, the third way of filling a fountain pen is via a piston (plunger). The piston is inbuilt into the pen's barrel and the nib is immersed into the ink bottle . This system is found in most traditional expensive pens. Though this is a little messy ( it is always advisable to keep a tissue close by to absorb the extra ink close by). The biggest advantage of this type of filling is that the reservoir hold three times the ink than the modern converter. Most large sized pen have this type of filling. Another advantage is that the ink flow is consistent till the last drop.

The Feed

The feed system regulates the flow of ink to the nib by means of a series of canals and grooves.. Mold injected synthetic resins, and in finer pens ebonite make up the materials of feeds (these materials resist the corrosive agents present in inks).

THE NIB - The soul of the fountain pen

The fountain pen nib not only carries a unique look to itself but it does something no other writing instrument does, feeds information to the writer during the process of writing. In ball-point pens and rollerballs the contact point on the paper is symmetrical, thereby always creating a line of unvarying width regardless of changes in angle. A fountain pen creates lines of varying thickness relative to changes in the writer's hand pressure, angle of the pen to the paper, and rotations on the nibs axis. Precious metals play an important role relative to the nibs performance and longevity. The least expensive fountain pens tend to have stainless steel or gold plated stainless steel nibs. The absence of precious metals in significant quantities or at all make a fountain pen easily affordable. Stainless steel is a rigid material. Gold maintains a position of dominance as the metal of choice for several reasons. For one, gold resists the effect of corrosion due to contact with inks. Gold's mall eability perfectly suits the function of providing the nib with flexibility. Most commonly used are 14 karat and 18 karat.

The very tip of the nib, the point, cannot be gold because it would wear down in a matter of weeks. For this area nib crafters solder a hard substance for the point of contact, most commonly iridium or rhodium. This provides the writer with a lifetime of writing. In time the nib wears just enough to the way the writer holds the pen relative to the paper to create a custom point unique to the individual owner.

What are a roller ball and a ball-point pen?

Rollerballs and ball-points vastly differ from fountain pens.

Ball Point : A ball-point pen functions by directing ink towards gravity's pull (to the paper when held point down), and rolling the viscous ink onto the paper via the ball contained in the point end of the tube reservoir of ink, much in the same way a paint roller rolls paint onto a wall. This ink dries immediately. No other writing instrument can match the universality of the ball-point pen (except perhaps, the wooden pencil and the crayon). The ball-point pen remains functionally flexible by being well suited to carbon copies, photocopy and fax originals. A quality ball-point creates a consistent line neither skipping nor blotting on the paper.

Rollerball : The roller ball is a wonderful halfway point between the fountain pen and the ball point,. The roller ball creates a similar line to the fountain pen with respect to the intensity of colour. This mode of writing instrument has the same convenience as the ball-point. The refill is simple to change and the pen can be used on carbon copy forms. The ink in a roller ball shares the same affinity for paper types as the fountain pen with even greater adaptability.

How to fill a fountain pen?

a. Using a cartridge , then

  • Unscrew the barrel from the section block (grip section)
  • Place the narrow end of the ink cartridge into the back of the grip section (opposite the nib) applying enough pressure to seat the cartridge snugly into the section (a pin inside the back of the grip section will puncture the cartridge allowing ink to flow freely).
  • Screw the barrel on over the cartridge and into the grip section.
  • The initial ink flow is slow to appear, take a blotting paper and let the tip touch the paper. Wait for a second to let enough ink flow through

b. Using a converter or closed system siphon pens, then :

  • A piston converter is inserted into a pen the same way a cartridge.
  • Twist the knob that moves the piston head so the head is in the position closest to the grip section.
  • Insert the nib into the bottle of ink so that the ink level covers the lower portion of the grip section.
  • Twist the knob so that the piston draws ink into the reservoir until the knob stops turning.
  • Remove the nib from the ink bottle (straight up) and into the bottle return three drops of ink by slowly turning the knob (you will see the drops build on the end of the nib and fall into the bottle)
  • Invert the pen so the nib points to the ceiling and turn the knob so that the pen draws in air to replace the three drops.
  • Replace it into the barrel and tighten.
  • With a lint free soft cloth or tissue paper carefully and gently wipe away any excess ink on the nib or grip section. The smallest fiber or particle can interrupt the flow of ink to the paper; try not to ever directly contact the slit with anything.
How to store, clean and maintain a fountain pen?

a. STORAGE

  • Pens containing ink should be stored in an upright position when not being used.
  • If a pen will be out of use for two weeks or more, then drain any ink in the pen, rinse thoroughly and cap tightly.

b. CLEANING

  • Remove any cartridge or piston converter. Rinse with cold water through the grip section in the same direction ink would flow (WARNING: Never use hot or warm water to rinse, soak, or clean a fountain pen nib as the temperature will warp the precious metals in the nib enough to interrupt the flow of ink permanently or damage the nib's ability to control ink flow!)
  • For more serious clogs or flow problems soak the pen overnight or for a few days
  • Dry the nib with a clean, soft, lint free cloth.

c. MAINTENANCE

  • Clean a fountain pen each time a fresh supply of ink is needed, regardless whether or not color is changed .
  • Always suggest use of fresh ink, ink that has been opened for more than a year is not suitable.
  • Cap and uncap the pen by holding the nib so that it points toward the ceiling and carefully placing or removing the cap so as not to contact the nib.

Why is it so expensive?

Premium pens are crafted like pieces of Jewelry. It often involves as much time, if not more to make/create a fine writing instrument.

  • A lot of time is consumed to make just one pen. The nib is always hand crafted and most high end pens (price range from 5000/- upwards) are all 18kt gold nibs.
  • All premium writing instruments are made from expensive, sometimes exotic materials. Often precious metals such as gold, silver and palladium are used in pens.
  • A rigorous quality control process is undertaken to ensure pens are defect free and are of the finest quality.

What does my warranty cover?

Please read the warranty card that comes enclosed with your pen for complete details. The basic areas covered under the warranty are as follows:

Ball point pens: The twisting mechanism does not rotate smoothly.
Roller ball pens: Only when the cap of the pen does not fit snugly into the barrel.
Fountain pens: When the nib leaks without reason.

Payment Related Queries

How can I make a payment?

We accept all major VISA and MASTER credit cards and Debit cards and net banking

Do you accept payment through Cheque/Demand Draft?

We do accept Cheques and Demand Draft in favor of William Penn.

Do you have Cash on Delivery option?

We do not have cash on delivery shipping process.

Can I buy /Use William Penn Gift Voucher Online? (Phase 2 )

Yes , you can buy and redeem gift vouchers online

When would the payment be deducted from my card account? Would I be charged as soon as I complete ordering online?

The amount of you're order will be blocked as soon as the transaction is completed.

Can I pay in-store for a product bought online?

No , we don't have this facility.

Privacy Related Queries

Please click here to read our Privacy Policy , if you still have clarification please call us on our toll free number 1800-102-7366 we will be happy to help you .

Shipping Related Queries

Where do you deliver? Or; do you deliver to my city?

We deliver to all the places in India , Please visit the link 'Places we deliver' to know about

What is your shipping policy?

Please click here to view our shipping policy.

Do you deliver out of India? Do you have plans to deliver out of India?

We do not delivery out of India.

Are there any places/ items for which delivery might take longer?

Please click here to check if your area pin codes exists in our delivery list , if the your area pin codes doesn't not exits in our list we ship through postal service which will take 2-3 days more for delivering your order.

Does your product price include shipping charges?

We charge Rs 100 as shipping charges for orders below Rs 1000/- for orders above Rs 1000/- we do free shipping.

How do I Track my Order?

your order becomes available for online status-tracking immediately after it has been placed. To find out the status of your order, please enter your order number . If you do not have your order number, please call toll free number 1800-102-7366 for further assistance.

What should I do if I get something else instead of what I had ordered? Or; I have not ordered what you have sent me

Please inform us on priority through mailing us at info@williampenn.net or call us on our toll free number 1800-102-7366.

Is gift-wrapping offered as a service? Is it charged?

We don't charge for gift wrapping.

Registration Related Queries

Is registration compulsory?

No, you need not register to shop at www.williampenn.net. However, if you register you could avail of the benefits of quicker checkout and a host of special privileges. To shop without registering, you just need to click on the 'continue' button after entering your email address during check out.

What are the benefits of registering on www.williampenn.net

  • Express Checkout - Sign in and proceed to checkout for quick ordering.
  • Order History - Review the details of your Order history and status.
  • Exclusive offers and sales details - We notify you monthly offers , new arrivals , deals and many more.

Is my details secure

Please click here to check our privacy policy

I have forgotten my login id /password. How do I log in?

Click on Forgot password and enter your registered email ID. Your new password will be sent to your mail id.