If you wish to cancel your order which is placed on www.williampenn.net, please call us on 1800-102-7366 or write to us at [email protected], within 24 hours of receipt of the product. Our Customer care executives will help you cancel the order. In case if you have received the product and then want to cancel the order, you need to contact our customer care at 1800-102-7366 and intimate the issue and raise a cancellation request. Post this you need to ship the product back to us and on receiving we quality check the product and process your cancellation request. Please note that any personalized or customized products like engraved pens, lighters, card holders, personalized leather journals etc., will not be eligible for cancellation and for refund or exchange.Post receipt of the cancelled product from the customer, Refund/ Exchange of the product will be accepted by William Penn Pvt. Ltd. only post confirmation of our Quality Check team that the product is intact with all the tags/ cards/ invoice in place, as it was when delivered to the customer, and the product is unused and free of any damage. Post acceptance of cancellation, if you had paid through credit /debit card we shall raise the request and that will take 12 – 15 working days to receive money back in your account. If you had ordered through Cheque/DD/Fund transfer, a cheque will be issued in your name and couriered, this might also take time our customer care executives will keep you posted on the timelines. Important: It is the sender's responsibility to ensure we receive the products back. We therefore recommend you send the goods recorded delivery with a tracking number. If the parcel goes missing, we will be unable to exchange or refund your order.