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ORDER INFO
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Ordering on www.williampenn.net is designed to be a quick and easy process. Just follow these simple steps.
Finding the product
By using the menus on the left-hand side of the page, you can browse the site for the brands. You can also search for a specific item by using the "Product Search" box located in the upper right-hand corner of the screen. To access detailed information about a product, click on the image of the item you are interested in and you will be taken to the item's product detail page
Using the shopping cart
To place a product in your shopping cart, from the product page, select the desired quantity of the item you wish to purchase, and click "Add to Cart". Select the "Continue Shopping" button to continue browsing, or the "Pay and finish" button to complete your order.
While in your shopping cart, you can remove the quantity at any time. Simply click the "REMOVE" button.
Remember, by clicking the link in the upper right-hand corner of the screen, you may view your shopping cart at any time. This allows you to add, change, or delete items whenever you like.
Shipping and billing
Once you've logged in, you'll need to provide your shipping and/or billing information, (be sure to note: billing address must be entered exactly as it appears on your credit card statement), then select your method of payment. We accept Visa, MasterCard. If you're paying with a credit card, enter the number without spaces or dashes.
Completing your order
Be sure to review all of the information that you have provided, and make any necessary changes before clicking the Proceed to secure checkout button. Once you complete your order, you will see a confirmation page with your confirmation number. Additionally, we will send you emails with your Order Confirmation information and when your order is shipped. Please note that as a result of our speedy order processing, we are unable to change or cancel an order once it has been finalized. Please make sure your order is accurate before submitting it for processing. Also, please allow up to 7 business days for processing.
Helpful information
If you cannot find the product you are looking for, or if you would prefer to phone in your order, please contact our Customer Care department at +91-80-25537803 and we will be happy to assist you. Your satisfaction is 100% guaranteed.
Order tracking
Your order becomes available for online status-tracking immediately after it has been placed. To find out the status of your order, please enter your 3 digit order number and last name below. If you do not have your order number, please call +91-80-25537803 for further assistance.
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PRIVACY POLICY
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Because William Penn values your patronage and respects your privacy rights, we are voluntarily providing you with this statement of our Privacy Policy.
"Personal Information" is information through which you can be identified. William Penn only collects Personal Information that you voluntarily provide to us. William Penn does not sell, rent, or loan any identifiable information at the individual level regarding its customers to any third party. Any information you give us is held with utmost care and security. This information is collected primarily to ensure that we are able to fulfill your orders and to deliver to you a truly personalized shopping experience.
When you purchase products from William Penn or register with us for any services, you have the option of receiving e-mails regarding updates about special offers, new products, and new services including any significant upgrades from William Penn or from our marketing partners. In time, we will allow you to choose exactly the kind of information you wish to receive from us.
We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third-parties for research and advertising purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.
*How do we use "cookies"?
* "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to identify you in case you have visited us earlier and to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them. In summary, we respect the privacy of our customers completely. We use the information we collect on the store to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.
Go ahead and have a great time shopping at William Penn!
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Payment Options
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| Payment Modes |
| The standard mode of payment at William Penn is via the online shopping cart. To pay and make a purchase, click on the "add to cart" button and continue shopping. You will get connected to CCAvenue authorized payment gateway, and will be asked to give any standard credit card/ debit card details for making the payment. The cards supported by CCAvenue are: |
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| CC Avenue also accepts the debit cards and net banking facility of various banks as well. |
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| Cheque / Cashier's Cheque
To pay by cheque, you need to, list out the items that you wish to buy with their item codes, names and prices. Send this list along with the cheque drawn in favor of William Penn to the address below:
William Penn,
No.145, 1st Cross,
5th Block, Koramangala,
Bangalore - 560095
Tel + 91 80 41104428
Fax +91 80 41216686
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| Wire Transfer
To pay electronically by wire transfer, you need to. List out the items that you wish to buy and Send us an email at info@williampenn.net asking for wire transfer instructions. We will mail you details of our bank.
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Loyalty Programme
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William Penn is dedicated towards enhancing its relations with its customers by improving its service and offerings to customers, thus building loyalty.
One such major step towards this goal is the initiation of a loyalty programme by William Pen, The Pen Clique Club. The Group aims to make its customers feel truly rewarded and enhance their shopping experience to the maximum with the help of its loyalty programme.
The Pen Clique Privilege Club offers its members a variety of promotions, saving opportunities and benefits and has been widely successful.
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