I am very impressed the way the whole conversation took place between us, right from my enquiry on a price, related to a pen, and your recommendation and clarifications on pens, which led to my decision on buying one.  I must mention that the promptness and clarity in your communication has led to this transaction.  I am also happy to see your existing web site and the range of pens available.  I will be happy to deal with Williampenn, in future.